Toll Free

0800 Toll Free - Calls at No Charge to the Caller

Toll Free is a value-added service to your business that allows clients or customers to make “free” calls to you chargeable to the called Company’s 0800 free phone account. i.e. 0800 221 XXXX. The service enhances your customer relations as well as cost tracking for your outbound marketing campaigns.

 

BENEFITS

24/7 accessibility.

Number easy to remember. Depending on the availability, you can ask for a simple digit effortless to remember like 0 800 123 456.

Options available with an IVR (which we can provide): voice menus, callers can select the department they want and hosted auto-attendant features

Call routing by department, by time or by percentage quotas (resource manager distribution to enhance efficiency (we can equip you with a PABX).

 

FAQ

  • What is toll-free service?

    Toll-free service is a one-way incoming service that allows a business/organisation to receive calls at no charge to the caller. Toll free number is a way to attract new customers and helps build customer loyalty. It is also a good way to assist travelling employees.

  • Do I receive a separate bill for my toll-free service?

    Yes, we will provide a separate bill for your toll-free.

  • Do I need any special equipment to get started toll-free service?

    No. You can receive toll free incoming calls either through  your fixed telephone or mobile phone.

  • How many calls can my toll free number take at a time?

    Businesses/organisations can receive thousands of calls simultaneously without any impact on their service or that of other customers. We recommend you first contact our technical support.

Contact Us

 

Email: enterprisesales@telkom.co.ke

Contact Number: 020 4600200(Calls from other Networks)

Contact Number: 0800 200 000(Calls from other Landlines)