Customer Self Service
Internet Portal Recharging

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Internet Everywhere 3G+ Portal - Quick User Guide

To access the portal

A window similar to the one below will be displayed

Login and view your account details by entering your User ID, password, security code and clicking on the Login button.

1.
User ID is your account number e.g 020****** or BB!****@orange
2.
Password is your 4 digit PIN number. Users with BB1*****@orange base accounts can use their regular passwords, which are not necessarily a 4 digit code
3.
The code is a security measure, e.g JEC8 on the image above. Your login will be unsuccessful if it is left blank.

Successful Login

After a successful login, a page displaying user details (customer information and account information) will be displayed.

 

Edit Customer Information

 

 


Click on the Modify button to enable the form fields. This allows you to edit the text boxes.

 

  • Customer Type - Either Company or Individual Customer
  • Customer Name – Either the company or individuals name
  • ID/Passport – Preferred identification document
  • ID/Passport No – Preferred identification document number
  • Postal Address - Post Office Box number
  • Email – Customers preferred contact email address
  • ZIP Code - Postal code for the postal address provided
  • Address – Customer’s physical location e.g. CBD, Nairobi.

 


Save the changes by clicking on the OK Button.


Click Cancel to close without saving changes.

 

The screen shot below shows an example of a successful update of customer details. The highlighted fields indicate modified information.



Top-up of the User Data Account

Open the Internet Everywhere 3G+ Portal and click on the Top Up Account tab as shown below.

 

 

The window will show the Current amount in Kenya Shillings in your account before top- up. 

Type your recharge card number in the space provided.

Then click on the commit button to recharge your account.

Upon a successful recharge the following message will be displayed. The amount displayed on the window will also be adjusted according to the top-up amount.

 

 

To Purchase bundles

Click on the Purchase Bundles tab. A table will be displayed showing the bundle and the details of the bundle one can purchase


Click on the Purchase Action that corresponds to the Package Name you want to purchase.

 

 

A message will be displayed prompting you to proceed with the purchase by pressing OK

 

If you do not have sufficient credit in your account a message will pop up reading “The balance is not enough to order this offer”.

Click on OK button to close the pop-up message.


If the amount of credit is sufficient for the bundle purchase, a massage box will popup showing the details of the package purchased and the amount of credit in Kenya shillings charged for the package e.g “Purchase EVDO 50 MB Bundle Successfully. 150:00 will be charged”



To view transaction history

 

Click on the Transaction History tab. A window similar to the one below, with three different view options will be displayed.

A. The Account History


This gives details for the particular Account Billing cycle, Account number and the sum.

 

 

B. The Session History

This gives details of a particular connection session, the billing number generated, consumption in terms of Upload, Download, duration and the fee charged for the session.

It allows you to filter the session history by specific periods by selecting a Start Date and End Date. Click on the Query button to view the account sessions once you have selected the start and end dates.

C. Payment History

This provides information for payments made for the account. Details include: Top-up date, Top-up card number, Top-up Amount, Previous balance, Current balance, and the validation date.

To filter the payment history, select the desired Start Date and End Date from the date picker and click on the Query button.




 

 

Managing your account password

Click Change Password tab.



Key in the Old Password and the New Password.

Key in the new password again to confirm.If you key in a wrong entry in the Old Password field the following message will be displayed.


If the New Password and the entry in the Confirm New Password are not same, the following will be displayed.



On successful change of Old and New passwords the following page will be displayed




To leave the account portal and secure your account

 

Click on the Logout button to close the account.

 


This will take you back to the home page.

You can exit the portal and enjoy the package you just purchased!


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For any clarifications or assistance kindly use the following contacts

Dial 121 from your Orange line or 020 2222121 from any other line or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 
Huawei SMS Recharging

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Using The sms facility for the Huawei IEW 3G+ EC122 and the EC226


To recharge your data account using the SMS facility

1.    Plug in the Modem you are using and click the Internet Everywhere icon on the desktop



2.   This will open the User interface 



You will then be provided with the interface to key in the Current PIN Number for the card in your modem. Click OK to log into your account




If the PIN number is OK the device will be detested and the window below will be displayed




To confirm and change the network settings: 

Click on Tools then Options




Then click on the Network and select Hybrid

Save the settings by clicking on Apply then OK




After clicking on the Edit button, the interface will be enabled for you to edit the settings in the modems’ profile.

Then click on the Apply button to save the settings and then OK to exit the interface and got back to the main User Interface window.

Click on the connect button to connect the modem to the network




The connection will be established with the network and the modem and also can be able to use the interface to manage your data account.



To load the SMS facility, click on the Text tab   which will open the window below displaying your previous transaction details if any




To recharge your account

Click on the New message icon shown below to open a blank SMS interface




This will in turn load the window shown below





To top up

  • Type 130 in the Send to text box
  • In the main message area *130* recharge card number# then click on the send button to submit your request




The following messages will pop up prompting you the message has been sent successfully.



A popup will appear informing you that you have received a New text message.

After receiving the new text message you will get the recharge details according recharge amount you had done in shillings and will be displayed as below




To purchase Bundles

  • Type 430 in the Send To … text box
  • Then in the main message area #123#Bundle size#
  • Then click on the send button to submit your request





Two message prompts will be displayed on the screen for successfully sending the SMS and another message alert for the response on the account status in terms of the balance in shillings after the bundle purchase, and the bundle size the account has after the purchase and the expiry date of the balance remaining in the Account.


To confirm the account status

  • Type 131 in the Send To … text box
  • Then in the main message area 131
  • Then click on the send button to submit your request




Two message prompts will be displayed on the screen

1. For successfully sending the SMS

2. For the response on the account status in terms of the balance in shillings after the bundle purchase, and the bundle size the account has after the purchase and the expiry date of the balance remaining in the Account.



The account details will be displayed in the SMS Inbox as below




Examples


  • To recharge your account so that you can purchase a 50MB bundle  send *130*recharge amount# to 130  say for 200 KShs
  • To Purchase a 50MB bundle, you will send #123#50# to 430
  • To purchase unlimited 7 days service you will send #123#unlimited# to 430


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For any clarifications or assistance kindly use the following contacts

Dial 121 from your Orange line or 020 2222121 from any other line or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it


 
ZTE SMS Recharging

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SMS RECHARGE ON YOUR AC 2726 ZTE INTERNET EVERYWHERE 3G+ MODEM:

  1. Connect the Modem and insert it on the USB slot in your computer



  2. Install the Modem and after the installation is successfully done, double click the Orange Internet Everywhere 3G+ modem icon

    This will then open the skin interface shown below that you will use to key in the 4 digits PIN number of the card the modem is using.



After supplying the PIN number in the Textbox pointed by the arrow click on the OK button to submit the PIN number.

If the account has the PIN Code disabled the skin will load and open a window as shown below:




To Change your modem settings to Hybrid mode


Click on the settings icon to open the settings interface




This will in effect open the settings window



Click on the Mode option to view the 3 options for network Mode as shown below



Then Select Hybrid then click on the Apply button to save the Hybrid network mode settings

Using the SMS Facility to Charge the data account



Click on the SMS icon pointed by the arrow.

The SMS interface will load as below:



By default it will open and show two blank areas that will be as shown above



  • How to check your balance: For the balance on Kenya Shillings and MBs.

Type 131 on the SMS number area and the main body with 131 i.e. (131 to 131)



Then click on the send mail button as pointed by the arrow below

When the message has been successfully been submitted, a message window will pop up and confirm if it is successful or not

If successful the message will be displayed reading Success: 1 click on the OK button and to acknowledge that the message has been read


Secondly the message below will pop up at the bottom right side of the screen alerting you on a response from the number the message was sent to. Click on the window and then go to the Inbox to view the message received details





The window will display the Account details in Shillings and MBs

  • How to top up your Account:

Click on the SendSMS tab which will show a blank SMS interface to send the SMS

In the first textbox type 130 and in the main body type *130*top up card number#

Then click on the send button to send the SMS request:



Upon successfully sending and recharging the account two messages will be displayed i.e. Success 1: where you click OK and the interactive message from Telkom

Click the Inbox tab and the following will be displayed



You can send 131 to 131 to confirm the account status.

  • How to purchase Bundles:

Click on the SendSMS tab to load a blank sms which you will key in the following

SMS number will be 430 and in the main body will be #123#Bundle size#

Example to buy a 50MB bundle you will send #123#100# to 430

While buying the unlimited 7 days service you will send #123#unlimited# to 430

Click on the send button to submit the SMS request as shown below:




Two messages will appear one for a successful sms delivery and the second one will be for the response send automatically upon submission.




To confirm on the details for the received SMS, click on the Inbox tab on the SMS interface provided and the details will be show as below




To confirm the Account status send 131 to 131 and this will show you he account details in MBs (Megabytes) and Shillings




To exit form the SMS interface, click on the SMS icon on the main window which will close the SMS interface


Now you have successfully recharged you data account and ready to enjoy the Internet Everywhere 3G+ speeds.

Examples

1. To recharge your account so that you can purchase a 50MB bundle send *130*recharge amount# to 130 say for 200 KShs
2. To Purchase a 50MB bundle, you will send #123#100# to 430
3. To purchase unlimited 7 days service you will send #123#unlimited# to 430


Download this document


For any clarifications or assistance kindly use the following contacts:

Dial 121 from your Orange line or 020 2222121 from any other line or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


 

     

     


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