Ziada Points program

Ziada Points program

Ziada Points is Telkom’s loyalty reward program for mobile prepaid customers. Dial *126# to access.

Ziada program

Once your line is activated, you are automatically enrolled onto the Ziada program.

Eligibility: Only applicable to Telkom Mobile Prepaid customer

Enrollment: All activated lines are automatically enrolled to Ziada

Earning Mechanism: One Ziada point is earned for every Kshs 1 spent on calls, SMS & data.

Non-Merchandise Redemption: Ziada Points can be redeemed for Holla bundles, Data bundles and Airtime. This can be used across networks.

Merchandise Redemption: Device redemption is available at Telkom Shops countrywide


  • What is Ziada Program?

    This is a loyalty program for Telkom Prepaid, where customers are rewarded for using Telkom services.

  • How do I subscribe to Ziada Points?

    You are automatically enrolled to Ziada points once you register your line.


  • How do I earn Ziada Points?

    You earn one Ziada point for every Kshs 1 spent on calls, SMS, and data

  • How do I check my Ziada Points balance?

    Check the points balance by dialing *131# .

  • Can I use the airtime redeemed across networks

    Yes, airtime redeemed can be used across networks for calls, SMS and data.

  • Where can I redeem a device?

    You can redeem your points for a device at any of our Telkom shops country wide

  • Can I use Ziada Points and Top up with cash to redeem a device?

    Devices are only redeemable using Ziada points.

  • Can I earn points as a postpaid customer?

    No, postpaid services do not earn Ziada Points

  • Can I transfer Ziada Points to my friends?

    No, Ziada Points are not transferable

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