Position:                 Team Leader

Reporting to:         Shop Manager

Band:                      2.2

Department:          Mobile  

 

Role Purpose: 

The job holder will be required to effectively manage all available resources within one retail outlet in order to maximize retail outlet profitability and sales and exceed customers’ expectations whilst adhering to Telkom retail outlet policies and procedures.

Key Duties and Responsibilities

  • Effectively manage the budget of retail outlet
  • Ensure the achievement of sales targets for the store and per individual
  • Control the management of inventory to minimize stock losses and reduce lost sales
  • Contribute to the cost savings target of the business
  • Monitor and control the cash management process for the retail outlets
  • Ensure the delivery of expected performance from sales team to enhance customer experience
  • Support and implement the customer experience improvement strategies
  • Address and resolve escalated issues from sales team and customers
  • Continuously ensure alignment with marketing, branding and communications procedures
  • Assist key clients with inquiries and purchasing needs
  • Ensure the optimal stock for the retail outlet together with the Business Analyst Inventory
  • Administer and improve operational process flow in the retail outlet
  • Ensure sales metrics are captured and tracked  per individual in sales team
  • Audit adherence to policies and procedures and take the necessary actions i.e. execute stock takes, customer experience surveys
  • Communicate changes in processes, product or services changes, promotions and launches timeously to the sales team
  • Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
  • Plan and execute product events and animations with Product service providers
  • Assist with the determination of the optimal stock level for the retail outlet together with the Business Analyst Inventory and Shop Manager
  • Conduct training needs analysis for sales team and support the implementation of training interventions (brand promotion, counting shelf space, product knowledge, negotiation skills etc.) Organize and coordinate shop team activity
  • Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

 

Academic/ Professional Qualifications

  • Relevant Bachelor’s  Degree in Marketing or Economics
  • Experience: 3-5 years – Marketing Management, Retail management

Professional Skills:

  • Business Acumen,
  • Communication skills,
  • Attention to detail
  • Strategic Orientation
  • Results Orientation
  • Develop Self/Others
  • Customer Focus
  • Networking and Building Partnerships Influencing & Negotiation
  • Analytical Thinking

This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by latest  7th November 2017 , please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.