28 Dec 2018
Nairobi, December 28, 2018…Telkom announces the launch of Free Zones for its pre-paid voice customers. Telkom Free Zones are selected areas where Telkom offers free calls, all day and all night, with no conditions. The introduction of the Telkom Free zones is part of Telkom’s commitment to offer more value and benefit to its customers.
The MD of Telkom’s Mobile Division, Amer Atwi says: “Our customers remain at the heart of what we do and we are always excited to give them a stronger value proposition. The introduction of the Telkom Free Zones targets to provide customers with more opportunity to communicate, while at the same time getting to enjoy our network quality.”
All one needs is to activate their Telkom line with as little as KSh.50. Mr. Atwi adds: “One does not need to subscribe to a specific offer or bundle to enjoy the Telkom Free Zones. Whenever you are in a Telkom Free Zone, all your Telkom-to-Telkom calls will be automatically free.”
Calls made to other networks will still be charged at the prevailing Pay As You Go (PAYG) rate of KSh 3.30 per minute. A Telkom customer needs to dial *888# to find out if they are in a Telkom Free Zone. Telkom’s Free Zones have so far been launched in the larger Nyanza region – Kisumu, Siaya, Homabay and South Nyanza. Other Free Zone areas are: Machakos, Muranga, Nyahururu, Eldoret, Cherangany and Turbo - with more zones to be announced soon.
Telkom recently signed a loan agreement worth KSh.4.1 Billion with the European Investment Bank (EIB). The funds will be used to expand the coverage and capacity of Telkom’s network, in response to growing customer demand.
1. What benefits do I receive while in a Telkom FREE zone?
While in a Telkom FREE zone you enjoy FREE Telkom calls all day and all night.
2. How do I subscribe to the FREE zone?
This service does not require a subscription. Whenever you are in a Telkom FREE zone, your Telkom calls will be automatically FREE.
3. How can I tell that I am in a Telkom FREE zone?
Dial *888# to confirm that you are in a Telkom FREE zone.
4. Is there a limit to the number of FREE Telkom calls I enjoy in a day?
There is no limit to the number of FREE Telkom calls you can enjoy in a Telkom FREE zone.
5. What am I charged to call outside the network?
Calls outside the network will be charged at the prevailing KSh 3.30/- per minute.
6. What am I charged to send an SMS?
SMSs sent across the network are charged at KSh 1.10 per SMS. You can however subscribe to SMS bundles for as low as KSh 5. Dial *188# to see SMS bundle options.
7. What happens if I initiate a call from a Telkom FREE zone and move to a non-Telkom FREE zone?
You shall be charged based on the rate applicable to where the call was initiated. In this case, you shall enjoy FREE Telkom calls.
8. And what happens if I initiate a call from a non-Telkom FREE zone to a Telkom FREE zone?
You shall be charged based on the rate applicable to where the call was initiated. In this case, your call shall be charged at the prevailing across network rate.
Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.
Telkom is building on a strong, consumer-centric ethos that is committed to providing innovative, accessible and refreshingly simple communications solutions that suit customers’ everyday communication needs.
Established as a telecommunications operator in April 1999, Telkom is 60 per cent owned by Helios Investment Partners, with the remaining stake held by Kenyans through the Government of Kenya.
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