Ziada Points program

Airtime redemptions using Ziada points

  • Customer can redeem airtime by dialing *126# or by dialing *123# select option 1 then 4.
  • Airtime redeemed can be used across networks for calls, SMS and data.
  • Airtime redeemed is valid for 3 days.

Data redemption options using Ziada Points

  • Customers can redeem daily, weekly and monthly data bundles.
  • Customers redeem data by dialing *123# select option 1 then 4 or dial *126# and select option 2.

Device redemption catalogue


  • What is Ziada points?

    This is a loyalty program for Telkom Mobile Prepaid where customers are rewarded for using Telkom services.

  • How do I subscribe to Ziada Points?

    You are automatically enrolled to Ziada points once you register your line

  • How do I earn Ziada Points?

    You earn 1 Ziada point for every 1Kshs spent on calls, sms, and data.

  • How do I check my Ziada points balance?

    You dial *131# .

  • What can I redeem using Ziada Points?

    You can redeem Holla bundles, Data bundles and airtime.

  • How do I redeem the different redemption options?

    By dialing *126# or *123# select option 1 then 4

  • Can I use the airtime redeemed across networks?

    Yes, airtime redeemed can be used across networks for calls, SMS and data.

  • Where can I redeem a device?

    You can get a device by visiting any of our Telkom shops country wide.

  • Can I use Ziada Points and Top up with cash to redeem a device?

    Yes it is possible to use ziada points plus cash to get a device.

  • Can I transfer Ziada points to one of my friends?

    No, Ziada points are not transferable.

  • Can I earn points as a postpaid customer?

    No, you can not earn points when you are on postpaid services.


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