Sharing is caring! Changa Bundle enables you to share data, minutes, and SMS with up to 5 of your closest friends and family.
1. What is the Changa Bundle?
This prepaid product is a large cheap bundle that can be bought and used by 3 to 5 people. It is aimed at people who would like a large data bundle but cannot afford it on their own as individuals. They can come together to buy it and also use it together. For only Kes. 1,500, customers will get 100GB of data, 200 minutes On-net, 50 minutes off-net and 200 SMS, valid for 30 days with no rollover.
2. Product constructs
No. of subscribers
For Kes 1,500:
30 days from the date of purchase
3 to 5 subscribers per group
Unlimited usage by subscribers until exhaustion or elapse of the validity period.
3. How will customer (s) access or subscribe to the Changa Bundle?
A Nominator/ group leader will purchase the bundle through USSD code *444#.
The nominator will first purchase the bundle. Then, the nominator will follow prompts and add up to 4 numbers of individuals who wish to subscribe to the Changa bundle service. The nominator’s number will be added automatically and they need not add their own number. The nominator will then be prompted to complete the group, then confirm the numbers added. After confirmation, the group will be set up within 24 hours from Monday – Friday. After group setup, the customers can start using the Changa Bundle.
4. Is the user group set-up immediately?
The user group is set up within 24 hours, between Mondays to Friday, after request.
5. What is the validity of the Changa Bundle?
Validity is limited to 30 days from the date of purchase with no roll over.
6. Who can subscribe to the Changa Bundle?
New and existing prepaid customers in groups of not more than 5 individuals can subscribe to the Changa bundle. Family members and close friend groups are encouraged.
7. Can subscribers purchase more than one Changa Bundle?
Yes. However, a subscriber can be in only one user group at a time.
8. What is the accepted mode of purchase?
The Changa bundle can be purchased through airtime.
9. Are there any restrictions on usage?
There are no restrictions. Each member can use as much or as little as they would like. Additionally, all group members will share the resources of the other group members. In addition to the Changa Bundle, all the other bundles and airtime of the group members that was purchased individually will also be accessible for use by the whole group.
If a customer who is part of the Changa Bundle group buys a bundle, that bundle will also be available for the rest of the group members.
10.What happens if bundle is depleted before the 30-day period elapses?
Customers will by default be charged the PAYGO rates of:
On-net voice – 2.78sh
Off-net voice – 4.3sh
Data – 4.5sh/ MB
11. What happens if bundle is not exhausted within the validity period?
The Bundle cannot rollover. Subscribers will have to purchase a fresh bundle.
12. How do I check my Changa Bundle balance?
Simply Dial *444# and follow the prompts.
13. Who can view the Changa Bundle balance?
Any member of the group will be able to view the Bundle balance.
14. How to view group members?
Simply dial *444# and follow the prompts.
15. Who can view group members?
All members of the group can view group members by dialing *444# and following the prompts.
16. How to exit the group?
To exit the group, customers will our call Customer care help line through 100 to be removed from the group.
17. Who can dissolve the group?
To dissolve the group, customers will call Customer care help lines through 100 to dissolve the group.
18. What happens upon dissolution of the group?
Upon group dissolution, any remaining bundle reverts to the Nominator and all the group members revert to PAYGO rates.
19. Will the subscriber(s) earn Ziada points when they buy the Changa Bundle?
Ziada points will go to the nominator or purchaser.
20. Who is eligible for the offer?
The offer is only open to pre-paid Telkom customers.