T-kash helps you create your own personal favourite world. Save up to five contacts, billers and bank account numbers that you frequently transact with or send money to, and and easily pick them when transacting so you never worry about sending money to the wrong recipient.
How to set your Favourite Contacts list
1. Go to your T-kash Menu and select ‘My Account’.
2. Select ‘Favourites’.
3. Select ‘Favourite Contact’.
4. Select ‘Add Contact’.
5. Enter Phone Number.
6. Enter Contact Name (use your preferred name).
7. Confirm details and enter your T-kash PIN.
8. Press send.
9. You will get a confirmation SMS from T-kash.
Setting Favourite Biller
1. Go to your T-kash Menu and select ‘My Account’.
2. Select ‘Favourites’.
3. Select ‘Favourite Biller’.
4. Select ‘Add Biller’.
5. Enter Biller Number.
6. Enter Account Number.
7. Enter Biller name (use your preferred name).
8. Confirm details and enter your T-kash PIN.
9. Press send.
10.You will get a confirmation SMS from T-kash.
Setting Favourite Bank Account
1. Go to your T-kash Menu and select ‘My Account’.
2. Select ‘Favourites’.
3. Select ‘Favourite Bank’.
4. Select ‘Add Bank’ (select from the list of banks).
5. Enter Account Number.
6. Enter Bank Name (use your preferred name).
7. Confirm details and enter your T-kash PIN.
8. Press send.
9. You will get a confirmation SMS from T-kash.
Had a change of heart?
You can change, update and add to your list of Favourites anytime you want.
Delete Favourite Contacts list
1. Go to your T-kash Menu and select ‘My Account’.
2. Select ‘Favourites’.
3. Select ‘Favourite Contact’.
4. Select ‘Delete Contact’ (select from your list of saved contacts).
5. Confirm details and enter your T-kash PIN.
6. Press send.
7. You will get a confirmation SMS from T-kash.
Delete Favourite Biller list
1. Go to your T-kash Menu and select ‘My Account’.
2. Select ‘Favourites’.
3. Select ‘Favourite Biller’.
4. Select ‘Delete Biller’ (select from your list of saved Billers).
5. Confirm details and enter your T-kash PIN.
6. Press send.
7. You will get a confirmation SMS from T-kash.
Delete Favourite Bank Accounts list
1. Go to your T-kash Menu and select ‘My Account’.
2. Select ‘Favourites’.
3. Select ‘Favourite Bank’.
4. Select ‘Delete Bank’ (select from list of saved banks).
5. Confirm details and enter your T-kash PIN.
6. Press send.
7. You will get a confirmation SMS from T-kash.
Check our FAQ's
What is T-kash?
T-kash is a Mobile Financial Service owned by Telkom Kenya LTD that offers a wide range of cross functional solutions both for consumer and enterprise markets.
The service allows customers to:
Deposit money to a customer wallet through an authorized T-kash Agent.
Sending money from your mobile number to any other number conveniently across all networks.
Withdrawing money from any authorized T-kash Agent or ATM countrywide.
Topping up airtime for your Telkom Kenya mobile number or another customer’s number.
Paying utility bills and paying for goods and services at T-kash registered merchants.
What can I do with T-kash?
The service allows customers to:
Deposit money to a customer wallet at an authorized T-kash Agent.
Sending money from your mobile number to any other number conveniently across all networks.
Withdrawing money from any authorized T-kash Agent or ATM countrywide.
Topping up airtime for your Telkom Kenya mobile number or another customer’s number.
Paying utility bills and paying for goods and services at T-kash registered merchants.
Who is eligible to hold a T-kash account?
Any individual who has attained the minimum age of 18 years and has a valid government issued ID. This applies both to prepaid and postpaid customers.
Do I need to pay any service charges to register for T-kash?
No, it’s FREE to register on T-kash. You will only be charged for transaction fees only.
What documents are required during registration?
To register for T-kash, you will be required to present one of the following original identification documents:
1. Kenyan National ID.
2. Valid Passport.
3. Alien ID.
After T-kash registration, how do I activate my account?
After successful registration on T-kash service. You will receive a welcome SMS message from T-kash.
Account Activation Steps:
How many channels can I use to transact on T-kash?
Do I have to do a Menu Update for my Telkom SIM card to access the service?
No, just go to your T-kash Menu it will have all the functionalities.
Can I have more than one T-kash account?
Yes.You can have a maximum of 2 T-kash accounts.
Am I required to maintain a minimum balance for my T-kash Account?
No, you do not have to maintain any minimum balance.
What are the roles for a T-kash Agent
A T-kash Agent is a person or business that has officially been appointed by Telkom Kenya to help with the following:
1. Register customers for T-kash service.
2. Facilitate cash deposits for T-kash registered customers.
3. Process cash withdrawals for both T-kash registered and non-registered customers.
4. Educate customers on compliance and how to use the service.
5. Sell Telkom airtime.
6. Act as the first point of contact for T-kash customers.
Will I be able to use my T-kash account while roaming?
Currently this is not possible but this feature will be available soon.
Can you send money to unregistered customers or customers of other networks using T-kash ?
Yes, you can send money to subscribers of other networks or unregistered customers.
The recipient will receive a one-time voucher from T-kash with an 8 digit code which they will use when withdrawing money at a T-kash Agent.
The recipient has to withdraw the money from a T-kash agent within 7 days, post 7 days the money will be resend back to the sender if not withdrawn by the recipient.
What do I do if I send money erroneously to a wrong number?
T-kash offers you the convenience of confirming payment recipient details BEFORE sending money. Before you input your PIN to send money, T-kash will give you a prompt confirming the payment recipient details.
However, in the event you send money to the wrong number you need to take the following steps immediately:
Call the T-kash customer care by dialing 160.
Our customer care agents will verify and log in your claim.
The reversal will take a maximum of 1 working day.
What are the steps for sending money to another mobile number?
Take the following steps to send money to another mobile number.
Go to your T-kash menu.
Select “Send Money”.
Select “To Mobile”.
Enter Phone Number.
Enter Amount.
Enter T-kash PIN.
A confirmation screen will pop up showing the details of the person and amount to be transferred (e.g. Send Money to 0777 XXX XXX, amount KSh XXX, Transaction Fee KSh XX) after confirmation, press OK to process the transaction.
You will receive a confirmation SMS from T-kash
Can I buy airtime for a prepaid account of any other network in Kenya?
No, you can only buy airtime for your Telkom Kenya Mobile number or any other Telkom number.
What are the steps for buying Airtime?
Steps:
Go to T-kash Menu and select “Buy Airtime”
Select your preferred option.
Enter Amount.
Enter T- kash PIN.
Confirm.
If successful, you will receive an SMS from T-kash confirming the transaction and another from the network confirming that top up.
If I purchase Airtime instead of sending money can the amount be reversed?
What are the steps for Withdrawing Money from an Agent for T-kash Registered customers?
You must present an original identification document to make a customer withdrawal.
Steps:
1. Visit the nearest T-kash Agent.
2. Confirm the T-kash Agent has sufficient funds to process your transaction.
3. Give the Agent your original identification document.
4. Go to your T-kash menu and select ‘Withdraw Cash’.
5. Select ‘From Agent’.
6. Enter Amount & confirm details.
7. Enter your T-kash PIN and press Send.
8. You will receive an SMS from T-kash with a T-kash Code.
9. Give the Agent your T-kash Code.
10. The Agent will process your withdrawal request and you will receive a confirmation SMS from T-kash.
11. The Agent will issue cash and request you to sign the customer transaction log book.
What are the steps for Withdrawing Money for T-kash Unregistered Customers?
You must present an original identification document to make a unregistered customer withdrawal.
Steps:
1. Confirm the T-kash Agent has sufficient funds to process your transaction.
2. Give the Agent your original identification document.
3. Give the Agent your phone number.
4. Give the Agent your T-kash voucher number.
5. The Agent will process your withdrawal request and you will receive a confirmation SMS from T-kash.
6. Both the Agent and the Customer will receive an SMS confirming the transaction.
7. The agent will give you money and request you to sign the transaction log book.
How do you make a T-kash ATM withdrawal ?
This service is available for T-kash Registered customers only.
Steps:
Phase 1 (From your Phone)
Go to your T-kash Menu and select ‘Withdraw Cash’
Select ‘ATM Withdrawal’
Enter Amount (The amount must be in multiples of ksh. 200)
Create your ATM One Time PIN ( Enter a 4 digit PIN of your choice)
Enter T-kash PIN and press Send
You will receive a notification SMS with a T-kash Code from T-kash. The T-kash Code expires in 10 minutes. In this case of expiry you will be required to go through the ATM withdrawal process again.
Phase 2 (At the ATM)
Visit T-kash partner ATM and Select preferred language
Enter the T-kash Code received in the previous stage
Enter your ATM One Time PIN
Enter the Amount you wish to withdraw and confirm by pressing ‘Continue’
The ATM will dispense cash and issue a transaction receipt. You will also get a confirmation SMS from T-kash
Can I buy Telkom Kenya Voice, SMS & Internet bundles using T-kash ?
As a registered T-kash Customer, you can buy easily buy voice, SMS and internet bundles from your wallet.
Steps:
1. Go to T-kash Menu and select ‘Buy Bundle’.
2. Select your preferred bundle.
3. Enter T-kash PIN and Confirm.
4. You will receive an SMS from T-kash confirming the transaction and another from the network confirming bundle provisioning.
Please Note: Currently you can only buy bundles for your Telkom line.
Can I link my Bank account with T-kash?
Yes, you can transfer money from your T-kash account to your bank and vice versa.
Please note that you will be required to visit the T-kash partner bank and register for mobile banking to allow for bank to T-kash tranfers.
What do I do if I forget my PIN?
Take the following Steps:
Call T-kash customer care on 160 for FREE.The customer care agent will take you through security questions to confirm your identity. Upon positive confirmation of your identity, customer care will send you a new PIN.
You will be required to create a new PIN using the following steps.
1. Go to your T-kash Menu.
2. Select ‘My Account’.
3. Select ‘Change PIN’.
4. Enter current PIN .
5. Enter New PIN.
6. Enter New PIN again.
7. You will get a confirmation SMS from T-kash.
How many times can I change my PIN and how much does it cost ?
How do I check my T-kash account balance?
To check your account balance please follow these steps:
1. Go to T-kash Menu and select ‘My Account’.
2. Select ‘Check balance’.
3. Enter T-kash PIN.
4. Press ‘Send’.
5. You will get an SMS from T-kash with your current Balance.
What happens if I fail to get an SMS after transacting on T-kash?
This scenario rarely occurs, however this could be due to the following reasons:
Your SMS inbox could be full or you might have blocked SMS’s from T-kash
T-kash platform could be having some delays
What is Contact Look-Up?
This option allows you to view the name of a recipient when carrying out a transaction. Every Telkom Kenya subscriber is automatically opted in, however you can opt out through the following steps:
1. Go to your T-kash menu & select ‘My Account’.
2. Select ‘Contact Look Up’.
3. Select one of the Options:
4. Enter T-kash PIN.
5. You will get confirmation message from T-kash.
In the event I lose my Phone/SIM card, is there a risk of losing my money?
No, the E-value in your T-kash account is safe. No one can access your account unless they know your T-kash PIN. Your T-kash account will be available to you once you replace your SIM card.
What is the T-kash code?
It is a one-time 8-digit code that you will use to withdraw money from an agent or an ATM or buy goods and services on T-kash service
1. You do not need an agent number to withdraw cash from a T-kash Agent.
2. If you visit an Agent who has insufficient funds and you have generated the T-kash Code , you can visit any other T-kash Agent near you to withdraw your cash.
3. Using the T-kash Code reduces time taken at the Cashier Point when buying goods and services.
4. The T-kash Code is not matched to any specific Agent outlet thus can be used at any T-kash Agent outlet.
5. The T-kash Code is unique and secure and can only be used once.
6. If you have money in your T-kash account, you can generate many codes until your account balance reaches zero balance.
7. The T-kash Code is generated when you want to withdraw cash at an Agent, at a ATM or when buying goods and services using your T-kash service.
8. You can generate the T-kash Code for someone else to use buy goods and services.
9. When you generate a T-kash code you can redeem it partially at an Agent or Merchant outlet.
10. It is free to generate a T-kash Code.
11. You do not need a Till number to pay for goods and services.
12. The T-kash code reduces errors since one cannot send e-money to the wrong till.
13. There is no need to wait for reversals as agent can perform deposit reversals within 10 minutes.
14. T-kash code valid period is 10 minutes.
15. Generation of T-kash code does not mean a payment has been effected the payment is effected when the code is redeemed at an agent/merchant outlet.
16. ATM transaction limits are a minimum withdrawal of KShs 200 and a maximum withdrawal of KShs 40,000.
17. Merchant transaction limits are a minimum payment of KShs 1 and a maximum payment of KShs 70,000.
T-kash is a mobile money service offered by Telkom that offers a wide range of cross functional solutions both for consumer and enterprise markets.
You can register for T-kash services at any authorized Agent across the country without any charges.