20 Jan 2022


Update on Service Outage from Telkom’s CEO


Nairobi, January 20, 2022: Telkom customers in some parts of the country were unable to access Mobile Voice and Data services during the course of the day, yesterday, Wednesday, January 19, 2022. Services have been restored in most areas.


I apologise for any inconvenience this service outage has caused our customers and assure them that we are working to restore services back to all areas as soon as possible.


In the interim, we are reviewing all customer queries coming through to us via our various interactive channels, and taking the necessary steps, guided by our internal processes, to ensure that we address and amicably resolve all individual cases that are as a result of this service outage.


To this end, Telkom will not bill its Mobile customers for the period starting 6:00 pm, Wednesday, January 19, 2022 through to 6:00 pm, Thursday, January 20, 2022.