FAQS
- Cloud FAQs
- This a computer system created using software on one physical computer in order to emulate the functionality of another separate physical computer.
The pricing is based on the exact core, memory and storage requirements of your VM and hence there is no standard pricing.
- Please get in touch with either a sales or a customer care representative through our official contact channels to receive a quote based on your VM requirements and payment options.
- From the time an order has been successfully processed, implementation should take at most 2 business days.
- Your standard KYC documentation including your company, your business registration documents, copy of your latest tax documentation.
- Managed Services FAQs
is a broad class of cyberattack that disrupts online services and resources by overwhelming them with traffic. This renders the targeted online service unusable for the duration of the DDoS attack. The hallmark of DDoS attacks is the distributed nature of the malicious traffic, which typically originates from a botnet—a criminally-controlled network of compromised machines spread around the globe.
- Volumetric attacks: The classic types of DDoS, these attacks employ methods to generate massive volumes of traffic to completely saturate bandwidth, creating a traffic jam that makes it impossible for legitimate traffic to flow into or out of the targeted site.
- Protocol attacks: Protocol attacks are designed to eat up the processing capacity of network infrastructure resources like servers, firewalls, and load balancers by targeting Layer 3 and Layer 4 protocol communications with malicious connection requests.
- Application attacks: Some of the more sophisticated DDoS attacks, these exploit weaknesses in the application layer—Layer 7—by opening connections and initiating process and transaction requests that consume finite resources like disk space and available memory.
- Business competition: In competitive industries a DDoS attack can be used to take down a rival’s website.
- Extortion: Certain industries, such as e-commerce, are dependent on their online presence and are easy prey for perpetrators extorting money in exchange for keeping a specific website online.
- Hacktivism: Hacktivists typically target political, media, or corporate websites to protest their actions.
- Vandalism: Cyber vandals, typically disgruntled users or random offenders, often attack high-profile targets.
- Fixed voice FAQs
Features of the services are similar with the exception of how the services are deployed. Biashara talk is wireless i.e. it rides on wireless technology- GSM while the landlines are deployed using wires i.e. copper or fiber.
Biashara Talk is Bundled based service with monthly offers that range from as low as KES 1,000 to KES 20,000 that caters to all needs. With very attractive rates that have been reduced by up to 75% from the old fixed rates. (link to tariff table).
You can make local and international calls; send local and international SMS and browse with your monthly bundle.
Your line is then converted to pre-paid where you are required to top-up to continue enjoying services at the same in-bundle rates.
Existing customers who are experiencing regular downtimes with their current landline due to cable cuts or such like issues and customers who would like to reactivate their old landline business numbers.
24 hours or less
To check account and bundle balance for your account, dial *222# , select option 3 “manage my account”
Being a fixed service, Biashara Talk is geographically zoned, when moving to another region, visit any Telkom shop and give your new location, the shop agents will provide a number for your new location, similar to the current number.
Yes, the service can be used with multiple lines by using a GSM router (Flybox) which is then connected to the switchboard
- OMNICONNECT PAGE FAQs
Telkom postpaid plans give you flexibility & convenience which is essential for good customer experience while ensuring that that you get the best value for your money.
Simply visit a Telkom shop or email corporatecare@telkomkenya.co.ke and our team will assist you.
- For Corporates & SMEs.
- Full postpaid- Gives you unlimited talk time.
- iControl-Postpaid offer Customer chooses limit of their package-1k-100k.
- CUG-Voice offer that allows for free calls within a group.
- For Individuals.
- Ongea-A postpaid bundle offer with 2 packages sh.1000 & ksh 3000.
- Certificate of Registration.
- PIN Certificate.
- National ID.
- Fill an application form.
- Individual line (Ongea).
- National ID.
- You can buy a postpaid or prepaid data bundle if you are on iControl or Ongea.
- To get a postpaid data bundle contact your key account Manager Or visit your nearest Telkom shop.
- To buy a prepaid data bundle dial *124#.
Roaming is only available for pure postpaid customers, with an additional deposit of KES 5,000.
- When your postpaid account has been temporarily disconnected, you will not be able to make any regular calls, send text messages or use your mobile Internet. To have your account re-activated.
- Call 0800200000 or 020 4600200 or write to corporatecare@telkomkenya.co.ke.
- Contact your Key Account Manager.
- You can pay your bill using:
- Visa; MasterCard; Mobile Money; KCB Mobile; Equity Eazy 24-7; Co-op Mobile and Chase Mobile. Simply follow this link http://www.telkom.co.ke/payments/
Telkom postpaid plans give you flexibility & convenience which is essential for good customer experience while ensuring that that you get the best value for your money.
Simply visit a Telkom shop or email corporatecare@telkomkenya.co.ke and our team will assist you.
- For Corporates & SMEs.
- Full postpaid- Gives you unlimited talk time.
- iControl-Postpaid offer Customer chooses limit of their package-1k-100k.
- CUG-Voice offer that allows for free calls within a group.
- For Individuals.
- Ongea-A postpaid bundle offer with 2 packages sh.1000 & ksh 3000.
- Certificate of Registration.
- PIN Certificate.
- National ID.
- Fill an application form.
- Individual line (Ongea).
- National ID.
- You can buy a postpaid or prepaid data bundle if you are on iControl or Ongea.
- To get a postpaid data bundle contact your key account Manager Or visit your nearest Telkom shop.
- To buy a prepaid data bundle dial *124#.
Roaming is only available for pure postpaid customers, with an additional deposit of KES 5,000.
- When your postpaid account has been temporarily disconnected, you will not be able to make any regular calls, send text messages or use your mobile Internet. To have your account re-activated.
- Call 0800200000 or 020 4600200 or write to corporatecare@telkomkenya.co.ke.
- Contact your Key Account Manager.
- You can pay your bill using:
- Visa; MasterCard; Mobile Money; KCB Mobile; Equity Eazy 24-7; Co-op Mobile and Chase Mobile. Simply follow this link http://www.telkom.co.ke/payments/
Telkom postpaid plans give you flexibility & convenience which is essential for good customer experience while ensuring that that you get the best value for your money.
Simply visit a Telkom shop or email corporatecare@telkomkenya.co.ke and our team will assist you.
- For Corporates & SMEs.
- Full postpaid- Gives you unlimited talk time.
- iControl-Postpaid offer Customer chooses limit of their package-1k-100k.
- CUG-Voice offer that allows for free calls within a group.
- For Individuals.
- Ongea-A postpaid bundle offer with 2 packages sh.1000 & ksh 3000.
- Certificate of Registration.
- PIN Certificate.
- National ID.
- Fill an application form.
- Individual line (Ongea).
- National ID.
- You can buy a postpaid or prepaid data bundle if you are on iControl or Ongea.
- To get a postpaid data bundle contact your key account Manager Or visit your nearest Telkom shop.
- To buy a prepaid data bundle dial *124#.
Roaming is only available for pure postpaid customers, with an additional deposit of KES 5,000.
- When your postpaid account has been temporarily disconnected, you will not be able to make any regular calls, send text messages or use your mobile Internet. To have your account re-activated.
- Call 0800200000 or 020 4600200 or write to corporatecare@telkomkenya.co.ke.
- Contact your Key Account Manager.
- You can pay your bill using:
- Visa; MasterCard; Mobile Money; KCB Mobile; Equity Eazy 24-7; Co-op Mobile and Chase Mobile. Simply follow this link http://www.telkom.co.ke/payments/
- Fixed data FAQs
Telkom postpaid plans give you flexibility & convenience which is essential for good customer experience while ensuring that that you get the best value for your money.
Simply visit a Telkom shop or email corporatecare@telkomkenya.co.ke and our team will assist you.
- For Corporates & SMEs.
- Full postpaid- Gives you unlimited talk time.
- iControl-Postpaid offer Customer chooses limit of their package-1k-100k.
- CUG-Voice offer that allows for free calls within a group.
- For Individuals.
- Ongea-A postpaid bundle offer with 2 packages sh.1000 & ksh 3000.
- Certificate of Registration.
- PIN Certificate.
- National ID.
- Fill an application form.
- Individual line (Ongea).
- National ID.
- You can buy a postpaid or prepaid data bundle if you are on iControl or Ongea.
- To get a postpaid data bundle contact your key account Manager Or visit your nearest Telkom shop.
- To buy a prepaid data bundle dial *124#.
Roaming is only available for pure postpaid customers, with an additional deposit of KES 5,000.
- When your postpaid account has been temporarily disconnected, you will not be able to make any regular calls, send text messages or use your mobile Internet. To have your account re-activated.
- Call 0800200000 or 020 4600200 or write to corporatecare@telkomkenya.co.ke.
- Contact your Key Account Manager.
- You can pay your bill using:
- Visa; MasterCard; Mobile Money; KCB Mobile; Equity Eazy 24-7; Co-op Mobile and Chase Mobile. Simply follow this link http://www.telkom.co.ke/payments/
Telkom postpaid plans give you flexibility & convenience which is essential for good customer experience while ensuring that that you get the best value for your money.
Simply visit a Telkom shop or email corporatecare@telkomkenya.co.ke and our team will assist you.
- For Corporates & SMEs.
- Full postpaid- Gives you unlimited talk time.
- iControl-Postpaid offer Customer chooses limit of their package-1k-100k.
- CUG-Voice offer that allows for free calls within a group.
- For Individuals.
- Ongea-A postpaid bundle offer with 2 packages sh.1000 & ksh 3000.
- Certificate of Registration.
- PIN Certificate.
- National ID.
- Fill an application form.
- Individual line (Ongea).
- National ID.
- You can buy a postpaid or prepaid data bundle if you are on iControl or Ongea.
- To get a postpaid data bundle contact your key account Manager Or visit your nearest Telkom shop.
- To buy a prepaid data bundle dial *124#.
Roaming is only available for pure postpaid customers, with an additional deposit of KES 5,000.
- When your postpaid account has been temporarily disconnected, you will not be able to make any regular calls, send text messages or use your mobile Internet. To have your account re-activated.
- Call 0800200000 or 020 4600200 or write to corporatecare@telkomkenya.co.ke.
- Contact your Key Account Manager.
- You can pay your bill using:
- Visa; MasterCard; Mobile Money; KCB Mobile; Equity Eazy 24-7; Co-op Mobile and Chase Mobile. Simply follow this link http://www.telkom.co.ke/payments/
E@synet is an unlimited shared fixed data product targeted to the SME market providing high speeds at affordable prices.
Internet sharing is the use of a device like a switch or a router as an access point for other devices.
- E@synet Superlite – 2 mbps – MRC Ksh 3,499
- E@synet Lite – 5mbps – MRC Ksh 5,499
- E@synet Standard – 10 mbps – MRC Ksh 8,499
- E@synet Pro – 15 mbps – MRC Ksh 12,499
The key differentiator is the speed of the internet. If the customer feels that their internet needs are high, they are advised to take up higher bandwidths.
- Ksh 7,000 Plus VAT
- WIFI Router (optional) Ksh 3,599
- This depends on a site survey. We can offer E@synet in areas where we have:
- Copper
- Fiber
- Where there is Line of Site to out PoPs via radio
Fill in the E@synet application and Terms and conditions form and indicate the package that you wish to select. Also provide the following documents:
- Certificate of incorporation (Ltd Companies) or Business Name registration forms (businesses)
- Company PIN
- Applicant’s ID
Installation should happen in between 2 – 4 days
A router to broadcast the internet in your premises. You could use LAN or WiFi for the same.
Call Customer care on 200 or 0204600200
Features of the services are similar with the exception of how the services are deployed. Biashara talk is wireless i.e. it rides on wireless technology- GSM while the landlines are deployed using wires i.e. copper or fiber.
Biashara Talk is Bundled based service with monthly offers that range from as low as KES 1,000 to KES 20,000 that caters to all needs. With very attractive rates that have been reduced by up to 75% from the old fixed rates. (link to tariff table).
You can make local and international calls; send local and international SMS and browse with your monthly bundle.
Your line is then converted to pre-paid where you are required to top-up to continue enjoying services at the same in-bundle rates.
Existing customers who are experiencing regular downtimes with their current landline due to cable cuts or such like issues and customers who would like to reactivate their old landline business numbers.
24 hours or less
To check account and bundle balance for your account, dial *222# , select option 3 “manage my account”
Being a fixed service, Biashara Talk is geographically zoned, when moving to another region, visit any Telkom shop and give your new location, the shop agents will provide a number for your new location, similar to the current number.
Yes, the service can be used with multiple lines by using a GSM router (Flybox) which is then connected to the switchboard
- Mobility FAQs
Visit your nearest Telkom Shop or email enquiries@telkom.co.ke, or contact your learning institution.
Only users whose mobile numbers have been whitelisted by their learning institutions. Please contact yours about your account status.
Monthly bundles are valid for 30 days. How do I top-up my bundles? By dialing *400#.
The Soma na Telkom discount rates are restricted to sites. Access to other sites will be at standard data rates.
Any GSM device
Visit your nearest Telkom Shop or email enquiries@telkom.co.ke, or contact your learning institution.
Only users whose mobile numbers have been whitelisted by their learning institutions. Please contact yours about your account status.
Monthly bundles are valid for 30 days. How do I top-up my bundles? By dialing *400#.
The Soma na Telkom discount rates are restricted to sites. Access to other sites will be at standard data rates.
Any GSM device
Telkom Bulk Sms is a platform for sending multiple SMS to multiple phones faster and easier.
- Supports Alpha numeric
- Usage alerts
- Instant delivery
- Self-operation
- Flexible SMS bundles
- No access fees or hidden setup costs
It’s a prepaid payment plan.
No. Bulk SMS operates on a prepaid basis. You simply purchase SMS bundles and use them as and when you need to. There is no monthly fee, no set up fee, and no contract fee involved when using our SMS service.
Payments can be done at the nearest Telkom shop
- SMS Resellers
- Institutions (Government, Churches, Educational, Financial)
- Businesses
- Apply at http://62.24.104.73:8888/bulksms/
- Download, Sign and Return your contract to any Telkom shop or Head Office at Telkom Plaza Ralph Bunche Rd to the attention of MARKETING DEPARTMENT
- Once approved then a confirmation email with login credentials to order will be shared
- Place your order on the portal
- Receive Order confirmation and invoice via email
- Make your payments at any Telkom shop or through the Telkom bank account as per invoice
- Receive email confirmation with Portal link to allow the use of the BULK SMS
- Begin to use the BULK SMS service
- View Reports
Yes. The Bulk SMS portal allows you to load a file with the recipients numbers
Our contact email address is mvas@telkom.co.ke
SMS can be sent out to any number on any Kenyan network
Yes. All the messages will be masked as per customer requirement. For example the message will read Business A instead of a number 1234
The smallest SMS package is KES 15,000
A maximum of 160 characters (spaces included) per SMS.
- Visiting the nearest Telkom shop
- Request your account Manager
Monthly bundles are valid for 30 days.
The monthly bundle will be reset at the start of every billing cycle i.e. 1st of every month
- By dialing *200# and choosing option 2
- Or by dialing *131#
Any unutilized data bundle will not be rolled over
Any GSM device
Visit your nearest Telkom shop and request a Telkom Manager
Telkom postpaid plans give you flexibility & convenience which is essential for good customer experience while ensuring that that you get the best value for your money.
Simply visit a Telkom shop or email corporatecare@telkomkenya.co.ke and our team will assist you.
- For Corporates & SMEs.
- Full postpaid- Gives you unlimited talk time.
- iControl-Postpaid offer Customer chooses limit of their package-1k-100k.
- CUG-Voice offer that allows for free calls within a group.
- For Individuals.
- Ongea-A postpaid bundle offer with 2 packages sh.1000 & ksh 3000.
- Certificate of Registration.
- PIN Certificate.
- National ID.
- Fill an application form.
- Individual line (Ongea).
- National ID.
- You can buy a postpaid or prepaid data bundle if you are on iControl or Ongea.
- To get a postpaid data bundle contact your key account Manager Or visit your nearest Telkom shop.
- To buy a prepaid data bundle dial *124#.
Roaming is only available for pure postpaid customers, with an additional deposit of KES 5,000.
- When your postpaid account has been temporarily disconnected, you will not be able to make any regular calls, send text messages or use your mobile Internet. To have your account re-activated.
- Call 0800200000 or 020 4600200 or write to corporatecare@telkomkenya.co.ke.
- Contact your Key Account Manager.
- You can pay your bill using:
- Visa; MasterCard; Mobile Money; KCB Mobile; Equity Eazy 24-7; Co-op Mobile and Chase Mobile. Simply follow this link http://www.telkom.co.ke/payments/
Visit your nearest Telkom shop and request an account Manager
By dialing *544#
- Daily bundles are valid for 24hrs
- Weekly bundles are valid for 7 Days
- Monthly bundles are valid for 30 days
- Telkom Calls with a Daily allocation of 60 minutes
- Whatsapp with a Daily allocation of 50MB
By dialing *131#
- Yes, you can subscribe to the same bundle, a lower or higher bundle before the expiry of your existing bundle.
- Once you subscribe to a new bundle before the expiry of your existing bundle, the new data bundle balance will accumulate onto the existing balance.
- Once you subscribe to any weekly or monthly bundle before the expiry of your existing bundle, the new data bundle balance will accumulate onto the existing data balance.
Data will be at pay as you go (PAYG) rate of 4.30/- per MB.
Any unutilized data bundle will be forfeited
Yes, you earn Ziada points on the cost of the bundle.
- IOT FAQs
Through your Telkom Kenya Account Manager.
The portal is a web application accessible on any web browser.
Yes, one is able to define customized limit notifications/ alerts allowing the SIM to receive an email or SMS notifying them that the set limit has been reached. E.g 50%, 75% and 90%.
Mobility profiles are defined and customized by the customer thereby raising an alert when the SIM user has consumed the allocated allowable resources.
The platform has multiple level access allowing different users to have different views based on their business needs.
Through bulk or individual SIM administration, the portal allows customers to add, remove or edit SIM allocations through People Directory
The customer will have visibility of all consumption costs and traffic down to an individual SIM which will assist them in identifying any potential abuse of services
Yes, the customer has the capability to customize and define data allocation within a Mobility Profile which then can be associated to a single or multiple SIMs on an APN.
The Report library within the portal allows users to predefine reports including the schedule of reporting
The portal provides detailed reports from granular SIM reports to analytical reports that show total spend over a set period of time.
Telkom postpaid plans give you flexibility & convenience which is essential for good customer experience while ensuring that that you get the best value for your money.
Simply visit a Telkom shop or email corporatecare@telkomkenya.co.ke and our team will assist you.
- For Corporates & SMEs.
- Full postpaid- Gives you unlimited talk time.
- iControl-Postpaid offer Customer chooses limit of their package-1k-100k.
- CUG-Voice offer that allows for free calls within a group.
- For Individuals.
- Ongea-A postpaid bundle offer with 2 packages sh.1000 & ksh 3000.
- Certificate of Registration.
- PIN Certificate.
- National ID.
- Fill an application form.
- Individual line (Ongea).
- National ID.
- You can buy a postpaid or prepaid data bundle if you are on iControl or Ongea.
- To get a postpaid data bundle contact your key account Manager Or visit your nearest Telkom shop.
- To buy a prepaid data bundle dial *124#.
Roaming is only available for pure postpaid customers, with an additional deposit of KES 5,000.
- When your postpaid account has been temporarily disconnected, you will not be able to make any regular calls, send text messages or use your mobile Internet. To have your account re-activated.
- Call 0800200000 or 020 4600200 or write to corporatecare@telkomkenya.co.ke.
- Contact your Key Account Manager.
- You can pay your bill using:
- Visa; MasterCard; Mobile Money; KCB Mobile; Equity Eazy 24-7; Co-op Mobile and Chase Mobile. Simply follow this link http://www.telkom.co.ke/payments/