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Telkom Kenya’s Commitment to Business Operations during the COVID-19 Pandemic


At Telkom, we have the health, safety and wellbeing of our employees, customers, business partners and other stakeholders, at the centre of everything that we do.

Aligning with Public Health Authorities 

We are keenly monitoring the news and developments around the COVID-19 virus; remaining guided by the advice and updates from the Ministry of Health (MoH) and the World Health Organisation (WHO).

To this end, we continue to progressively implement precautionary measures, cognisant of the need to ensure the least possible disruption to our operations and service provision, but also acutely aware of the importance of maintaining our set Health, Safety and Environment (HSE) Performance Indicators, for the wellbeing of our employees, customers and business partners.

Protecting our Employees, Customers and Partners

We have activated our Employee Telecommute Programme, to enable non-location essential employees to work remotely while maintaining productivity. As a technology company, we continue to review all our communication solutions, to better facilitate tele-conferencing sessions/meetings between our employees and customers/partners, ensuring that contact sessions only occur when absolutely necessary.

We continue to review and further improve hygiene practices at our offices, retail touch points, regional workstations and infrastructure installations. Our front-facing teams have gone through tailored training and are continually being provided with necessary guidelines and protocols to better capacitate them on COVID-19.

Our Commitment to our Customers and Communities 

Telkom reiterates its commitment, to continue moving with You.

It is our pledge to continue serving our customers and all our partners, in a timely manner, whilst ensuring all the articulated health and safety measures are complied with. What we ask of you in return, is that you keep true to these measures, as well to ensure the overall well-being of our communities.

The role our network plays in keeping Kenyans connected is incredibly important in times like these. We shall also continue providing value-for-money products and solutions, in line with our Brand Promise, as well as putting in place all the necessary contingency plans to ensure service continuity for our customers.

Our Customer Experience and Relationship Management channels remain open to address any service, product or solution query you may have, during this time.


Mugo Kibati


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