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Telkom revamps voice offers with Data and SMS bundling


Nairobi: October 26, 2020…Telkom has revamped its mobile Voice bundles. The Pawa voice bundles come with added value packs i.e. SMS and mobile Internet Data at competitive price points.

The Voice bundle revamp builds onto Telkom’s strong, consumer-centric ethos, with the telco committed to providing innovative, accessible and refreshingly simple solutions that address the customers’ everyday communication needs.

Data from the Communications Authority for the quarter ending June, 2020, for the financial year 2019/2020, shows that Telkom’s outgoing voice traffic rose from 486.7 million minutes, posted in the previous quarter, to 524.2 million minutes in that quarter ending June, 2020.

Telkom Director,Marketing, Mr. Eric Achola, says: “It is worth noting that SMS and WhatsApp communication are popular among the young audiences who have been actively at home following the prolonged closure of educational institutions due to the current pandemic.”

Mr. Achola adds: “Many consumers are now making more voice calls as they reach out to their family, friends and colleagues.”

Subscribers can sign up for the Pawa voice bundles by dialing *544#. One will be allowed to buy another bundle before the existing bundle expires, which will see a cumulative increase to their SMS, data and minutes.

Recently, Telkom launched the Kaduda 4G device – a series of smart feature phones retailing at accessible price points, enabling more of its customers to have access to additional features and applications not seen in previous Kaduda feature phones released to the market by the company.


Product Name Price Data On net Off-net SMS Validity
Pawa 10 10/- 50 MB WhatsApp introduced 30 mins 24 hrs
Pawa 20 20/- 100 MB data introduced 5 mins 100 24 hrs
Pawa 20 Extra 20/- 100 MB (Increased data to 100MB from 10MB) 100 mins 100 (Increased SMS to 100 from 40) 24 hrs




About Telkom

Telkom connects the people that keeps Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.

Telkom is building on strong, consumer-centric ethos that is committed to providing innovative, accessible and refreshingly simple communications solutions that suit customers’ everyday communication needs.

Established as a telecommunications operator in April 1999, Telkom is 60 per cent owned by Helios Investment Partners, with the remaining stake held by Kenyans through the Government of Kenya. Telkom has 4,150 km of terrestrial fibre cabling, serving as a key conduit for broadband connectivity, inland. Telkom Kenya also owns a 23% stake in TEAMS, a 5,000km undersea fibre optic cable through Fujairah, UAE; a 10% stake in LION2 another 2,700km undersea fibre optic cable through Mauritius. It also owns a 2.6% stake in the East African Submarine System Cable and manages the National Optic Fibre Backbone, an inland fibre optic cable network running through Kenyan counties. The arrival of DARE 1 with Telkom as the landing partner further reinforces its role in the management of the National Optic Fibre Backbone.


About Telkom’s New Strategic Focus Areas

  • To better position our infrastructure asset base and services, to drive digital transformation within the Consumer, SME, Corporate and Public sectors, to enable them become smart entities;
  • To create a future smart landing hub for the majority of sub-marine cables in the region as we continue to provide connectivity to all data, entering and exiting Kenya;
  • Bridging the consumer digital divide; connecting the unconnected through the expansion of our 4G/LTE network, as well as through cutting-edge technologies such as Loon;
  • Up-skilling our employees to be future-fit, to serve the evolving needs of our customers.


Telkom’s New Service Delivery Units

Previous Service Delivery Unit New Service Delivery Unit
Mobile Telkom Consumer
Enterprise Telkom Digital
Carrier Wholesale & Cloud

(Part of Telkom Digital)


Focus Areas for Service Delivery Units

Telkom Consumer will focus on the following:

  • Data:  Investing in innovative technologies that will enable faster scaling of our network and services, realising better customer experience;
  • Financial Services:  Telkom is enhancing its financial services offering, to be reflective of current customer demands, with respect to increased security, simplicity, availability and reliability;
  • Partnerships: We are working with developers and other technology solution entities (bringing faster and affordable technology to the end-user) to deploy services and solutions that will address current and future consumer needs/ trends;
  • Digitisation of products and customer service channels, to simplify the customer journey.


Telkom Digital will focus on innovative approaches to create more value for Telkom’s customers:

  • Making use of our extensive fibre network, we will drive digital transformation by enabling public and private sector players to become smart entities, by way of technologies such as Internet of Things (IoTs), Cloud, Big Data and Analytics;
  • Increasing our product and solution portfolio, as we walk the digitisation journey with our customers, providing solution design, hosting and managed services, as well as other strategic post-implementation support and operational services;
  • These advantages will enable more flexibility for guaranteed uptime, higher service levels, and therefore more value for our customers;
  • Telkom will incubate its future cloud business, with the aim of providing a carrier neutral experience.


Please visit to get to know more about Telkom.



For clarification, please contact: George MLAGHUI |

Follow Telkom on Twitter: @TelkomKenya

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