• T- kash is a Mobile Financial Service owned by Telkom Kenya LTD that offers a wide range of cross functional solutions both for consumer and enterprise markets.
• The service allows customers to:
• Deposit money to a customer wallet through an authorized T- kash Agent.
• Sending money from your mobile number to any other number conveniently across all networks.
• Withdrawing money from any authorized T- kash Agent.
• Topping up airtime for your Telkom Kenya mobile number or another customer’s number.
• Paying utility bills and paying for goods and services at T- kash registered merchants.

• The service allows customers to:
• Deposit money to a customer wallet at an authorized T- kash Agent.
• Sending money from your mobile number to any other number conveniently across all networks.
• Withdrawing money from any authorized T- kash Agent.
• Topping up airtime for your Telkom Kenya mobile number or another customer’s number.
• Paying utility bills and paying for goods and services at T- kash registered merchants.

Any individual who has attained the minimum age of 18 years and has a valid government issued ID. This applies both to prepaid and postpaid customers.

There are 2 channels to access the T- kash menu:

•     USSD (*334#) 
•     T- kash App (Android & IOS)

Yes. You can have a maximum of 2 T- kash accounts.

• T- kash Agent is a person or business that has officially been appointed by Telkom Kenya  to help with the following:
• Register customers for T- kash service.
• Facilitate cash deposits for T- kash registered customers.
• Process cash withdrawals for both T- kash registered and non-registered customers.
• Educate customers on compliance and how to use the service.
• Sell Telkom airtime.
• Act as the first point of contact for T- kash customers.

• Yes, you can send money to subscribers of other networks just as you do within our network.

• No, you cannot send money to non-registered subscribers.To receive funds, all customers are required to be registered with a mobile network operator.
  

• Steps:
•     Go to T- kash Menu and select “Buy Airtime”
•     Select your preferred option.
•     My phone (Your Telkom Line).
•     Other Phone (Another Telkom Line).
•     Enter Amount.
•     Enter T- kash PIN.
•     Confirm.
• If successful, you will receive an SMS from T- kash confirming the transaction and another from the network confirming that top up.

• You must present an original identification document to make a customer withdrawal.
• Steps: 
• Visit the nearest T- kash Agent.
• Confirm the T- kash Agent has sufficient funds to process your transaction.
• Give the Agent your original identification document.
• Go to your T- kash menu and select ‘Withdraw Cash’.
• Select ‘From Agent’.
• Enter Amount & confirm details.
• Enter your T- kash PIN and press Send.
• You will receive an SMS from T- kash with a T- kash Code. 
• Give the Agent your T- kash Code. 
• The Agent will process your withdrawal request and you will receive a confirmation SMS from T- kash.
• The Agent will issue cash and request you to sign the customer transaction log book.

• Yes, you can transfer money from your T- kash account to your bank and vice versa.
• Please note that you will be required to visit the T- kash partner bank and register for mobile banking to allow for bank to T- kash tranfers.

• You can always change your PIN in case you suspect vulnerability with your account.
• There is no limit to the number of times you can change your PIN.
• It’s FREE to change your PIN.

• This scenario rarely occurs, however this could be due to the following reasons:
• Your SMS inbox could be full or you might have blocked SMS’s from T- kash
• T- kash platform could be having some delays

No, the E-value in your T- kash account is safe. No one can access your account unless they know your T- kash PIN. Your T- kash account will be available to you once you replace your SIM card.

1. You do not need an agent number to withdraw cash from a T- kash Agent.
2. If you visit an Agent who has insufficient funds and you have generated the T- kash Code , you can visit any other T- kash Agent near you to withdraw your cash.
3. Using the T- kash Code reduces time taken at the Cashier Point when buying goods and services.
4. The T- kash Code is not matched to any specific Agent outlet thus can be used at any T- kash Agent outlet.
5. The T- kash Code is unique and secure and can only be used once.
6. If you have money in your T- kash account, you can generate many codes until your account balance reaches zero balance.
7. The T- kash Code is generated when you want to withdraw cash at an Agent, at a ATM or when buying goods and services using your T- kash service.
8. You can generate the T- kash Code for someone else to use  buy goods and services.
9. When you generate a T- kash code you can redeem it partially at an Agent or Merchant outlet.
10. It is free to generate a T- kash Code.
11. You do not need a Till number to pay for goods and services.
12. The T- kash code reduces errors since one cannot send e-money to the wrong till.
13. There is no need to wait for reversals as agent can perform deposit reversals within 10 minutes.
14. T- kash code valid period is 10 minutes.
15. Generation of T- kash code does not mean a payment has been effected the payment is effected when the code is redeemed at an agent/merchant outlet.
16. ATM transaction limits are a minimum withdrawal of KShs 200 and a maximum withdrawal of KShs 40,000.
17. Merchant transaction limits are a minimum payment of KShs  1 and a maximum payment of KShs  70,000.

1. Dial *160# or Use the T-kash APP
2. Select “Send Money”
3. Select “MPESA” or “AirtelMoney”
4. Enter “Phone Number”
5. Enter “Amount”
6. Confirm transaction
7. Enter T-kash PIN
8. You will receive a confirmation SMS from T-kash