Telkom revamps its Home Plan Data Bundles

Nairobi: November 17, 2020…Telkom has revamped its daily, monthly and unlimited homeplan data bundles.

This revamp will give more value to pre-paid heavy data customers by improving their user experience as well as the amount of data they will get when they purchase the revised offers.

The Fair Usage Policy (FUP) that guides on speed limits applied to unlimited bundles has been reviewed to ensure connection speeds at peak times are not slowed down (throttled) when users are uploading and downloading large files. These revised FUP speed limits will in effect improve the overall data experience for those that subscribe to the unlimited bundles. 

Telkom’s Director, Marketing, Mr. Eric ACHOLA, says: “These bundle revisions were informed by customer feedback on the need to provide them with bundle options that will support their evolving consumption habits.”

The use of Internet data continues to rise. This comes at a time when the national government and local health authorities continue to urge Kenyans to stay home, as much as possible, as a means of reducing the spread of COVID-19. As a result, more and more Kenyans are making the switch to conducting their affairs, virtually, from home: working from home, distance learning and even virtual socialisation.

Mr. ACHOLA adds: “Now more than ever, telcos need to play their part in keeping their customers connected. The revision of our data limits and the FUP for both our daily and Unlimited plans means our customers will be getting more value from us.”

To subscribe to the revised Home Plan Data Bundles, a customer will need to dial *544# and follow the prompts. They can also make a purchase via:  https://myaccount.telkom.co.ke.

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About Telkom

Telkom connects the people that keeps Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.

Telkom is building on strong, consumer-centric ethos that is committed to providing innovative, accessible and refreshingly simple communications solutions that suit customers’ everyday communication needs.

Established as a telecommunications operator in April 1999, Telkom is 60 per cent owned by Helios Investment Partners, with the remaining stake held by Kenyans through the Government of Kenya. Telkom has 4,150 km of terrestrial fibre cabling, serving as a key conduit for broadband connectivity, inland. Telkom Kenya also owns a 23% stake in TEAMS, a 5,000km undersea fibre optic cable through Fujairah, UAE; a 10% stake in LION2 another 2,700km undersea fibre optic cable through Mauritius. It also owns a 2.6% stake in the East African Submarine System Cable and manages the National Optic Fibre Backbone, an inland fibre optic cable network running through Kenyan counties. The arrival of DARE 1 with Telkom as the landing partner further reinforces its role in the management of the National Optic Fibre Backbone.

About Telkom’s New Strategic Focus Areas

• To better position our infrastructure asset base and services, to drive digital transformation within the Consumer, SME, Corporate and Public sectors, to enable them become smart entities;
• To create a future smart landing hub for the majority of sub-marine cables in the region as we continue to provide connectivity to all data, entering and exiting Kenya;
• Bridging the consumer digital divide; connecting the unconnected through the expansion of our 4G/LTE network, as well as through cutting-edge technologies such as Loon;
• Up-skilling our employees to be future-fit, to serve the evolving needs of our customers.

Telkom’s New Service Delivery Units

Focus Areas for Service Delivery Units

1. Telkom Consumer will focus on the following:

• Data:  Investing in innovative technologies that will enable faster scaling of our network and services, realising better customer experience;
• Financial Services:  Telkom is enhancing its financial services offering, to be reflective of current customer demands, with respect to increased security, simplicity, availability and reliability;
• Partnerships: We are working with developers and other technology solution entities (bringing faster and affordable technology to the end-user) to deploy services and solutions that will address current and future consumer needs/ trends;
• Digitisation of products and customer service channels, to simplify the customer journey.

1. Telkom Digital will focus on innovative approaches to create more value for Telkom’s customers:

• Making use of our extensive fibre network, we will drive digital transformation by enabling public and private sector players to become smart entities, by way of technologies such as Internet of Things (IoTs), Cloud, Big Data and Analytics;
• Increasing our product and solution portfolio, as we walk the digitisation journey with our customers, providing solution design, hosting and managed services, as well as other strategic post-implementation support and operational services;
• These advantages will enable more flexibility for guaranteed uptime, higher service levels, and therefore more value for our customers;   
• Telkom will incubate its future cloud business, with the aim of providing a carrier neutral experience.

Please visit www.telkom.co.ke to get to know more about Telkom.

For clarification, please contact: George MLAGHUI | gmlaghui@telkom.co.ke

Follow Telkom on Twitter: @TelkomKenya