FEEL AT HOME
WITH SUPER FAST
4G INTERNET

HOME PLANS

Telkom steps into the Home Segment with exciting new offers!
Introducing home data bundles, for home users with 4G.


What do i need?

New customer

A Telkom 4G Router – This comes bundled with;

  • 4G SIM card on the home data profile
  • FREE 10GB data valid for a month

Existing customers

  • You can choose to purchase a Simcard on the home data plan if you already have a 4G router at home
  • Existing customers on hometalk can subscribe to the new bundles ; however to experience superfast 4G internet speeds the customers’ needs to purchase a 4G router .


Product features

  • Once the data bundle allocation is exhausted, browsing will be charged  at out of bundle rate  – Ksh 2/MB
  • Unused data bundles do not roll over to the next month
  • If the customer buys another bundle before expiry of an existing bundle, the bundles will accumulate
  • Customers on home data will enjoy other services:  
    • Making calls  on net and off net – Ksh 4/- per minute
    • Sending SMS on net and off net – Ksh 1/- per SMS


How to Subscribe:

You can subscribe to the home bundles using any of these options:

  • Dial *544# if using a mobile phone
  • Visit https://myaccount.telkom.co.ke
  • Visit a Telkom retail shop or call Telkom customer care on 100
Daily 5GB
KSh 250
  •  5 GB Data with Speed Booster
  •  30 Days validity
Monthly 12GB
KSh 1,000
  •  12 GB Data
  •  30 days validity
Monthly 30GB
KSh 2,000
  •  30 GB Data
  •  30 days validity
Monthly 50GB
KSh 3,000
  •  50 GB Data
  •  30 days validity
Unlimited - Daily 13.3 GB FUP
KSh 4,000
  •  Home Unlimited GB Data
  •  Daily 13.3 GB Fair Usage Policy
  •  30 days validity
Unlimited Plus - Daily 16.6 GB FUP
Ksh 5,500
  •  Home Unlimited GB Data
  •  Daily 16.6 GB Fair Usage Policy
  •  30 days validity
90 Day 100GB
KSh 6,000
  •  100 GB Data
  •  90 days of validity

FAQ

  • How do I subscribe to Home bundles?

    You can subscribe to the home bundles using any of these options :

    • *544# - purchase Bundle for Homeplan number
    • *222# - Homeplan USSD
    • Visit https://myaccount.telkom.co.ke

  • What are the data bundle features?

    Once the data bundle allocation is exhausted, you will not be able to browse until you purchase another bundle.
     

  • What are the Pay As You Go Rates?

    • Once the data bundle allocation is exhausted, you will not be able to browse until you purchase another bundle.

  • How do I check my bundle balance?

    • *544# - purchase Bundle for Homeplan number – my Account
    • *222# - Homeplan USSD – My account
    • visit https://myaccount.telkom.co.ke

  • What is the Fair Usage Policy on Home Unlimited bundle?

    The Friendly user policy (FUP) for home unlimited is as below;

     For Daily 5GB, Monthly 10GB, Monthly 30GB, Monthly 50GB

    • < 6GB per calendar day – normal speed
    • 6GB to 10GB per calendar day – 1MPS reset at midnight
    • More than 10GB per calendar day – 512KBPS reset at midnight
    • Capped at cumulative usage of 400GB per billing month

     

    For Unlimited - Daily 13.3 GB FUP 

    • Full Speeds : 0-13.3GB in a day
    • 1mbps - 13.3 - 20GB in a day
    • 512 kbps - >20GB in a day
    • 256 kbps - >300GB monthly
    • Monthly Cap - 400GB
    • Price - Ksh. 4,000/=

     

    For Unlimited Plus - Daily 16.6GB FUP 

    • Full Speeds : 0-16.6GB in a day
    • 1mbps - 16.6 - 30GB in a day
    • 512 kbps - >30GB in a day
    • 256 kbps - >450GB monthly
    • Monthly Cap - 500GB
    • Price - Ksh. 5,500/=

     

  • Can I buy more than one Home bundle before the validity period?

    • Yes you can.
    • For the Weekly Home bundle, the new subscriptions validity period takes precedence and the resources will accumulate.

  • What is the validity period of my Home bundles?

    • 30 Days with the exception of the booster pack that is valid for 24hrs
    • 90 days Home bundle is valid for 90 days

  • What happens when I exhaust my Home bundle before the expiry?

    • You can purchase a new Home bundle.
    • Once the data bundle allocation is exhausted, you will not be able to browse until you purchase another bundle.

  • Are the Home Bundles auto renewed?

    The Home bundles are not auto-renewed.

  • What happens when the Home bundle expires before exhausting the bundle?

    • Any unutilized bundles will be forfeited once the bundle expires.

  • What do I do when I want to get out of FUP?

    Buy the Daily Speed Booster 5GB at 249/- and you can browse at full speeds until the daily daily allocation is reset at midnight.

  • What is 5GB Speed booster?

    This is a 5GB bundle valid for 24hrs that costs Ksh.249. • It is meant to return the FUP speeds to full speeds for 24hrs.

  • Can I buy more than one unlimited bundle before the existing bundle expires?

    Yes, you can subscribe to a new unlimited bundle before your existing bundle expires, however your existing unlimited bundle will be cancelled and the new offer will take effect.

How can we help?

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