Telkom steps into the Home Segment with exciting new offers!
Introducing home data bundles, for home users with 4G.
What do i need?
New customer
A Telkom 4G Router – This comes bundled with;
4G SIM card on the home data profile
FREE 10GB data valid for a month
Existing customers
You can choose to purchase a Simcard on the home data plan if you already have a 4G router at home
Existing customers on hometalk can subscribe to the new bundles ; however to experience superfast 4G internet speeds the customers’ needs to purchase a 4G router .
Product features
Once the data bundle allocation is exhausted, browsing will be charged at out of bundle rate – Ksh 2/MB
Unused data bundles do not roll over to the next month
If the customer buys another bundle before expiry of an existing bundle, the bundles will accumulate
Customers on home data will enjoy other services:
• Making calls on net and off net – Ksh 4/- per minute
• Sending SMS on net and off net – Ksh 1/- per SMS
How to Subscribe:
You can subscribe to the home bundles using any of these options:
Dial *544# if using a mobile phone
Visit https://myaccount.telkom.co.ke
Visit a Telkom retail shop or call Telkom customer care on 100
You can subscribe to the home bundles using any of these options :
*544# - purchase Bundle for Homeplan number
*222# - Homeplan USSD
Visit https://myaccount.telkom.co.ke
What are the data bundle features?
Once the data bundle allocation is exhausted, you will not be able to browse until you purchase another bundle.
What are the Pay As You Go Rates?
Once the data bundle allocation is exhausted, you will not be able to browse until you purchase another bundle.
How do I check my bundle balance?
*544# - purchase Bundle for Homeplan number – my Account
*222# - Homeplan USSD – My account
visit https://myaccount.telkom.co.ke
What is the Fair Usage Policy on Home Unlimited bundle?
The Friendly user policy (FUP) for home unlimited is as below;
For Daily 5GB, Monthly 10GB, Monthly 30GB, Monthly 50GB
< 6GB per calendar day – normal speed
6GB to 10GB per calendar day – 1MPS reset at midnight
More than 10GB per calendar day – 512KBPS reset at midnight
Capped at cumulative usage of 400GB per billing month
For Unlimited - Daily 13.3 GB FUP
Full Speeds : 0-13.3GB in a day
1mbps - 13.3 - 20GB in a day
512 kbps - >20GB in a day
256 kbps - >300GB monthly
Monthly Cap - 400GB
Price - Ksh. 4,000/=
For Unlimited Plus - Daily 16.6GB FUP
Full Speeds : 0-16.6GB in a day
1mbps - 16.6 - 30GB in a day
512 kbps - >30GB in a day
256 kbps - >450GB monthly
Monthly Cap - 500GB
Price - Ksh. 5,500/=
Can I buy more than one Home bundle before the validity period?
Yes you can.
For the Weekly Home bundle, the new subscriptions validity period takes precedence and the resources will accumulate.
What is the validity period of my Home bundles?
30 Days with the exception of the booster pack that is valid for 24hrs
90 days Home bundle is valid for 90 days
What happens when I exhaust my Home bundle before the expiry?
You can purchase a new Home bundle.
Once the data bundle allocation is exhausted, you will not be able to browse until you purchase another bundle.
Are the Home Bundles auto renewed?
The Home bundles are not auto-renewed.
What happens when the Home bundle expires before exhausting the bundle?
Any unutilized bundles will be forfeited once the bundle expires.
What do I do when I want to get out of FUP?
Buy the Daily Speed Booster 5GB at 249/- and you can browse at full speeds until the daily daily allocation is reset at midnight.
What is 5GB Speed booster?
This is a 5GB bundle valid for 24hrs that costs Ksh.249. • It is meant to return the FUP speeds to full speeds for 24hrs.
Can I buy more than one unlimited bundle before the existing bundle expires?
Yes, you can subscribe to a new unlimited bundle before your existing bundle expires, however your existing unlimited bundle will be cancelled and the new offer will take effect.
